Our work queue generally runs 3 to 5 weeks, longer in late spring, and shorter in the middle of winter. Shipping takes around a week, so you can generally plan that a stone ordered through us will be delivered within 6 weeks after the stone has been paid for. If you have a specific date that you need the stone by, that is within the 4 to 5 week range, contact us before ordering the stone and we'll make sure it gets sent in time. If you need the stone quicker than that, we can put the stone through as a rush order. Rush orders are placed at the front of our work queue and usually shipped within one work weel. There is an extra $75 charge for rush orders.
Generally our stones ship through United Parcel Service(UPS). UPS
needs physical addresses for delivery, not Post Office Boxes. Shipping
addresses can either be directly to the customer's home address, or to
the cemetery, or perhaps to the headstone installer.
For our headstones, insurance is included with the shipping for the
headstone. We also handle the insurance paperwork. There is nothing
extra for customers to do for their stone to be shipped insured. Very rarely there is damage incurred in shipping. If this should happen please contact us. We will need a photo from you of the damage. We then handle the rest of the insurance paperwork and will make and ship the replacement stone.
When you order a headstone from us you will receive a granite marker engraved with your chosen design and inscription details. The stone itself needs to be installed in the cemetery. Usually this means the stone is placed in a concrete base.
Most cemeteries have installers that they can recommend for installing headstones. Some allow do-it-yourselfers to install the stone. In any case you should plan who, exactly, is going to be installing the stone. They may want the stone shipped to a specific address or have other special needs. Choose your installer ahead of time, and know what their fees will be.
We can include a page of installation instructions if you ask. These instructions provide the specific dimensions for the concrete form used to build the base as well as other installation details. If the stone is to be installed within 60 miles of our shop in Goldendale, we can do the installation for you. Installation is a separately charged item.
WHERE TO NOW
We recommend looking at other headstones in order to get an idea for what is possible. The easiest way to do that is to look through the photographs in our Gallery.
If you are looking for a larger stone, or need help with a custom design, please Contact us and let us help you with a design.
The Pioneer Rock and Monument Team